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Successful IT Outsourcing in times of economic uncertainty

Successful IT Outsourcing in times of economic uncertainty
Successful Multi-sourcing is a major topic at the Gartner Technology and Strategy Conference 2008, 2 and 3 December in Frankfurt. According to IT market research and advisory firm Gartner, IT and management in company with the outsourcing service form a magical triangle of understanding, cooperation and goal orientation in order to implement successful IT sourcing projects.

The financial crisis and the resulting economic uncertainty for many companies inevitably lead to a review and the internal IT infrastructure in search of flexibility and agility. Outsourcing of certain processes and services, here is an often chosen way to achieve these objectives with optimum use of resources. Many sourcing projects fail, however, because the IT and thus have the IT service provider to low visibility throughout the company and vote so that their tasks too little with the overall business objectives. According to the Gartner CIO Survey 2008, it applies to 61 percent of companies surveyed said that the CIO does not have direct access to management.

The Magic Triangle - understanding, cooperation and goal orientation

outsourcing works best when the three groups involved, ie, management, IT and external service providers develop an understanding for each other. For example, if the service gets direct input from the business level, he can understand their requirements better and thus more proactive and efficient. The management in turn can assess a better understanding of IT and external partners and communicate their value better in reverse also their own goals and aspirations more closely with the two parties, thereby working strategic IT and service and disciplined.

creates Such, magic triangle that is more understanding, better cooperation and ultimately a higher fiscal benefits for the entire company. "The majority of the company strives not enough, business and IT to coordinate. It is also in Germany, Austria and Switzerland, many examples of companies that have improved with the help of a cross and thus the results of successful co-sourcing projects, "said Frank Ridder.

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